Returns & Exchanges

At Venalisa, we want you to be completely satisfied with your professional nail products. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on unused and unopened items.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring that all seals remain intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided shipping label and drop off your package at the nearest authorized carrier location; please retain your tracking receipt.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5 to 7 business days.